Online Store Regulations as of 01.01.2025

Online store regulations Equibiotic, defining, among others, the rules for concluding sales agreements through the Store, containing essential information about the Seller, the Store, and Consumer rights.

Provisions concerning privileged Entrepreneurs apply to agreements concluded from January 1, 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Appendix No. 1: Model withdrawal form

1. DEFINITIONS

Working days – days from Monday to Friday, excluding statutory holidays.
Consumer – a consumer within the meaning of the Civil Code.
Buyer – any entity purchasing in the Store.
Privileged Buyer – Consumer or Privileged Entrepreneur.
Privileged Entrepreneur – a natural person entering into an agreement with the Seller directly related to their business activity but not of a professional nature (definition applies to agreements concluded from January 1, 2021).
Regulations – these regulations.
Store – Equibiotic online store operated at www.Equibiotic.com.
Seller – Nature Fusion sp. z o.o., Podleśna 3, 96-100, Skierniewice.

2. CONTACT WITH THE SELLER

Postal address: ul. Podleśna 3, 96-100 Skierniewice
E-mail: biuro@equibiotic.com
Phone: 793967704
Nature Fusion sp. z o.o.
VAT ID (NIP): 8361887247
REGON: 529684150
KRS: 0001127978

3. TECHNICAL REQUIREMENTS

For the proper functioning of the Store, the following are required:

• a device with Internet access
• a web browser supporting JavaScript and cookies.

To place an order in the Store, in addition to the requirements specified above, an active e-mail account is necessary.

4. SHOPPING IN THE STORE

The prices of goods visible in the Store are the total prices for the goods.

The Seller notes that the total order price consists of the price for the goods and, if applicable in a given case, the delivery costs of the goods as indicated in the Store.

The selected goods to purchase should be added to the cart in the Store.

Then, the Buyer selects from the available options in the Store: the method of delivery and the method of payment for the order, as well as provides data necessary to complete the order.

The order is placed at the moment of confirming its content and accepting the Regulations by the Buyer.

Placing an order is equivalent to concluding a sales agreement between the Buyer and the Seller.

The Seller will provide the privileged Buyer with confirmation of the conclusion of the sales agreement on a durable medium no later than at the time of delivery of the goods.

5. PAYMENTS

Payment for an order can be made, depending on the Buyer’s choice:

by regular bank transfer to the Seller’s account;

using a payment card:

• Visa
• Visa Electron
• MasterCard
• MasterCard Electronic
• Maestro

via a payment platform:

• PayU

If the Buyer chooses advance payment, the order must be paid within 7 Working Days from placing the order.

The Seller informs that, for some payment methods, due to their nature, payment using that method is only possible immediately after placing the order.

6. ORDER FULFILLMENT

The Seller is obliged to deliver the goods without defects.

The order fulfillment time is indicated in the Store.

If the Buyer has chosen advance payment for the order, the Seller will proceed with the order after receiving the payment.

If a single order contains goods with different fulfillment times, the order will be fulfilled according to the longest delivery time of the included goods.

Goods are delivered exclusively within the territory of the Republic of Poland.

Goods purchased in the Store are delivered depending on the delivery method selected by the Buyer:

• Via courier service
• To InPost parcel lockers

*Some products are available only via selected delivery methods, which is specified in the product description.

7. RIGHT OF WITHDRAWAL

The privileged Buyer has the right to withdraw from an agreement concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

The withdrawal period expires 14 days from the day:

• on which the privileged Buyer took possession of the goods or a third party other than the carrier and indicated by the privileged Buyer took possession of the goods;
• on which the privileged Buyer took possession of the last item or a third party other than the carrier and indicated by the privileged Buyer took possession of the last item in the case of an agreement involving multiple items delivered separately.

To exercise the right of withdrawal, the privileged Buyer must inform the Seller using the contact details provided in § 2 of the Regulations, of their decision to withdraw from the agreement via an unambiguous statement (e.g., a letter sent by post or e-mail).

The privileged Buyer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for the privileged Buyer to send the information regarding exercising the right of withdrawal before the deadline expires.

If the return results from not collecting the shipment from the courier or parcel locker, shipping costs are not refunded to the buyer.

EFFECTS OF WITHDRAWAL

In the event of withdrawal from the concluded agreement, the Seller will refund the privileged Buyer all payments received, including the cost of delivery of goods (except for additional costs resulting from a delivery method chosen by the privileged Buyer other than the cheapest standard delivery offered by the Seller), immediately, and in any case no later than 14 days from the day the Seller was informed of the privileged Buyer’s decision to withdraw.

The refund will be made using the same payment methods used by the privileged Buyer in the original transaction unless the Buyer agrees otherwise. In any case, the privileged Buyer will not incur any fees in connection with this refund.

The Seller may withhold the refund until the goods are received or until proof of their return is provided, whichever occurs first.

The Seller requests that goods be returned to: ul. Podleśna 3, 96-100 Skierniewice, promptly, but in any case no later than 14 days from the day the privileged Buyer informed the Seller of withdrawal. The deadline is met if the Buyer returns the goods before the 14-day period expires.

The privileged Buyer bears the direct cost of returning the goods.

The privileged Buyer is liable only for any diminished value of the goods resulting from using them in a way other than necessary to establish their nature, characteristics, and functioning.

If the goods, due to their nature, cannot be returned via regular postal service, the privileged Buyer must bear the direct cost of returning the goods. The estimated costs will be communicated by the Seller in the product description or during order placement.

If a refund is due for a transaction made by credit card, the Seller will return the funds to the bank account linked to that card.

8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal from a distance agreement, as referred to in § 7 of the Regulations, does not apply to agreements:

• where the subject of performance is a non-prefabricated item made according to the privileged Buyer’s specifications or intended to meet their individual needs;
• where the subject of performance is perishable or has a short expiration date;
• where the subject of performance is delivered in a sealed package, which cannot be returned for health protection or hygiene reasons if opened after delivery;
• where the items are inseparably mixed with other items upon delivery;
• where the subject of performance is audio or visual recordings or computer software delivered in a sealed package, if opened after delivery;
• for the supply of newspapers, periodicals, or magazines, except for subscription agreements;
• where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the withdrawal period expires.

9. COMPLAINTS

In the event of a defect in the goods, the Consumer may make a complaint based on statutory warranty or any applicable guarantee.

Using the statutory warranty, the Consumer may:

• request a price reduction,
• in the case of a significant defect – withdraw from the agreement,
• request replacement with defect-free goods,
• request defect removal.

The Seller requests that complaints under the statutory warranty be sent to the postal or e-mail address provided in § 2.

If returning the defective goods to the Seller is necessary to process the complaint, the Consumer must deliver the goods at the Seller’s expense to ul. Podleśna 3, 96-100 Skierniewice.

Information about any additional guarantee is available in the product description in the Store.

Complaints regarding the Store’s operation should be sent to the e-mail address in § 2.

The Seller will respond to complaints within 14 days.

OUT-OF-COURT COMPLAINT AND CLAIM PROCEDURES

If the complaint procedure does not yield a satisfactory result, the Consumer may use, among others:

• mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection; in principle, free of charge. List available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
• assistance from the locally competent permanent consumer arbitration court; in principle, free of charge. List available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
• free assistance from the municipal or district consumer ombudsman;
• the online ODR platform: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

10. PERSONAL DATA

The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information about personal data processing by the Seller, including purposes, legal basis, and recipients, is available in the Store’s Privacy Policy – in accordance with GDPR transparency requirements.

The purpose of processing the Buyer’s data by the Seller in connection with purchases is order fulfillment. The legal basis is:

• the agreement or actions at the Buyer’s request aimed at concluding the agreement (Art. 6(1)(b) GDPR),
• legal obligation of the Seller related to accounting (Art. 6(1)(c) GDPR),
• legitimate interest of the Seller in establishing, pursuing, or defending potential claims (Art. 6(1)(f) GDPR).

Providing data is voluntary but necessary to conclude the agreement. Failure to provide data prevents concluding an agreement in the Store.

Buyer’s data related to purchases will be processed until:

• the agreement between Buyer and Seller expires;
• the Seller is no longer under a legal obligation to process the Buyer’s data;
• the possibility of pursuing claims related to the agreement ends;
• the Buyer objects to data processing based on legitimate interest;
• whichever applies and occurs first.

The Buyer has the right to:

• access, correct, delete, restrict processing,
• transfer data to another administrator,
• object to data processing based on legitimate interest (Art. 6(1)(f) GDPR).

To exercise these rights, the Buyer should contact the Seller using the details in § 2.

If the Buyer considers their data is processed unlawfully, they may file a complaint with the President of the Personal Data Protection Office.

11. DISCLAIMERS

Providing illegal content by the Buyer is prohibited.

Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the duration and purpose of fulfilling the order.

Agreements under the Regulations are concluded in Polish.

In the event of a dispute with a non-privileged Buyer, the competent court is the court of the Seller’s registered office.

All liability of the Seller to non-privileged Buyers, to the extent permitted by law, is excluded.

Liability under statutory warranty for privileged Entrepreneurs is excluded.

Appendix No. 1 to the Regulations

Below is a model withdrawal form, which the Consumer or Privileged Entrepreneur may, but is not obliged to, use:

MODEL WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the agreement)

Equibiotic
ul. Podleśna 3, 96-100 Skierniewice
email: biuro@equibiotic.com

– I/We(*) …………………………………………………………… hereby inform/inform(*)

of my/our withdrawal from

the sales agreement of the following goods(*) / for the provision of the following service(*):

…………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………

– Date of conclusion of the agreement(*) / receipt(*)

…………………………………………………………………………………………………………………………………………

– Name(s) of Consumer(s) / Privileged Entrepreneur(s):

…………………………………………………………………………………………………………………………………………

– Address(es) of Consumer(s) / Privileged Entrepreneur(s):

…………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………

…………………………………………………………………………………
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in paper form)

Date ……………………………………..

(*) Delete as appropriate.